Manager – Central Operations (Ecom)

from 7 to 12 year(s) of Experience

Job Description

Roles and Responsibilities

  • Setting up process across Stations (Distribution leg for Last Mile Deliveries).
  • Monitoring the Performances and Improvising the SOP and SLA.
  • SCM Metrics and Analysis (Station Score Cards).
  • Demand Planning of the Service Resources (Rostering shifts).
  • Oversee day-to-day operations of shipment delivery in multiple cities, check and verify shipment records.
  • Direct the operations of the station team to achieve objectives.
  • Organize to service station/hub while maintaining and improving overall operational efficiencies.
  • Interface cross-functionally, including communication with Ground operations team, technology team, station team and customer.
  • Ensure proper compliance and adherence to processes, ensure that all elements of the delivery are coordinated to meet customer requirements in a timely manner with high quality.
  • Monitors individual performance via observation and review of various productivity / Process metrics.
  • Provides proactive communications and solutions for issues.
  • Handle and manage process & people escalations appropriately.
  • Stakeholder Management understand their process and be their SPOC for trainings, updates, processes, specific requirements, etc.
  • Daily, monthly, quarterly reports on operations, despatches, etc. for both external and internal customers.
  • Monitoring of nodes on daily basis – processes, performance and compliance.
  • Educate and train nodes on processes and any new activities.
  • Safety and security awareness.
  • Inventory handling and monitoring.
  • Inducting and training new joinees.

Skill Sets:

  • People Management and Operations management is a must.
  • Strong communication skill.
  • Crisis management.
  • Ability to foresee requirements in anticipation of business growth.
  • Good relationship management skills with small time service partners.
  • Ability to understand dynamics of supply chain and aptitude to learn software requirements related to the industry.

Desired Candidate Profile

Overall 7-10 years of experience

Atleast 3 years of experience managing central operations.

Perks and Benefits

Salary: Not Disclosed by Recruiter

Industry:Courier / Transportation / Freight / Warehousing

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Must have Key Skills

Other Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

NTex Transportation Services Private Limited

ElasticRun caters to industries across the board, including FMCG, Food, Manufacturing and E-commerce. Some of the offerings by ElasticRun are primary distribution, secondary distribution and last mile connectivity.

View Contact Details+

Contact Company:NTex Transportation Services Private Limited

Address:Ganesham Phase 2, Building D,, , Pimpri-Chinchwad, Maharashtra 411027, PUNE, Maharashtra, India